By Carolyn D. Baker (ed.), Michael Emmison (ed.), Alan Firth (ed.)
Phone helplines became essentially the most pervasive websites of expert-lay interplay in sleek societies during the global. but strangely little is understood of the in situ, language-based techniques of help-seeking and help-giving habit that happens inside them. This choice of unique reports by way of either across the world well known and rising students seeks to enhance upon this scenario. It does so by way of providing many of the first systematic investigations of naturally-occurring spoken interplay in cellphone helplines. utilizing the equipment of dialog research, all the participants deals a close research into the abilities and advantage that callers and call-takers typically draw upon while attractive each other inside more than a few helplines. Helplines within the US, the united kingdom, Australia, Scandinavia, The Netherlands, and eire, facing the supply of healthcare, emotional aid and counselling, technical guidance and client rights, tourism and finance, make up the reviews within the quantity. jointly and separately, the learn offers interesting perception into an under-researched region of contemporary dwelling and demonstrates the relevance and strength of helplines for the transforming into box of institutional interaction.
This ebook should be of curiosity to scholars of verbal exchange, utilized linguistics, discourse and dialog, sociology, counselling, expertise and paintings, social psychology and anthropology.
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Extra info for Calling for Help: Language and Social Interaction in Telephone Helplines
Telephone emergency services are mediated services in that normally help – in the form of police, paramedics, the fire service, or coastguard – is dispatched on the basis of information provided by the caller. In the majority of helplines examined in this book, and discussed in this particular chapter, help or support is provided directly, over the phone, through the medium of speech. . ), which are posted to callers following helpline interaction. . It should be noted that Sacks (1992 Vol. 1: Lecture 1) does not use the term ‘helpline’.
A survey of agencies for the prevention of suicide’. In N. L. Farberow & E. S. ), The Cry for Help (pp. 136–149). New York: McGraw-Hill. Firth, A. (1995a). ‘Ethnomethodology’. In J. -O. Östman, & J. ), Handbook of Pragmatics (pp. 269–278). Amsterdam: Benjamins. ). (1995b). The Discourse of Negotiation: Studies of Language in the Workplace. Oxford: Pergamon. , & Baker, C. ). ’ Fox, R. (1968). ‘The Samaritans’. In H. L. P. ), Suicidal Behaviors: Diagnosis and Management (pp. 405–417). Boston: Little Brown.
19 Accessibility Telephone helplines commonly market themselves as being widely accessible. One of the gambling helplines in Australia carries a message that typifies the accessibility feature that helplines endeavour to communicate to the public through advertising and promotions, the message being that callers can ‘Just call us. We’re always here to help’. In order to increase their accessibility, most helplines operate outside normal working hours; some operate on a twentyfour hour basis, seven days a week.
Calling for Help: Language and Social Interaction in Telephone Helplines by Carolyn D. Baker (ed.), Michael Emmison (ed.), Alan Firth (ed.)